Refund policy

Return & Refund Policy

At CozyMochi, we want you to love your squishies! 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos or videos showing the issue so we can review your request.

Because of the soft and sensory nature of our products, we generally do not accept returns or exchanges for change of mind, dislike of texture, or items that have been opened or used.

If your request is approved, we may offer a replacement or refund depending on the situation.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once fulfillment has begun.

Refunds

Approved refunds will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or another refund is required by applicable law.

For questions about an order, please contact CozyMochi through our Contact page.